Contact Us

The fastest way to get in contact with our customer service department is by email at [email protected]. Please allow 5-8 business hours for a response to your inquiry. You can save yourself a call! For tracking information either click the "track order" button located at the top right side of the home page, or email us with "Tracking Request" in the subject, and your shipping information in the body of the email, and we will respond with your tracking information in a timely manner.
Do you need assistance with an order you have already taken delivery of?
The quickest way to get an answer is via email at [email protected]. Please allow 5 to 8 business hours for a response.

Please email [email protected] with "regarding my shipment" in the subject. In the body include all information pertinent to your order. Please let us know any problems or questions you have, and include your name, address, phone number. These details will help us solver your problems and get in contact with you faster.

PLEASE E-MAIL FIRST WITH YOUR CONCERNS OR QUESTIONS BEFORE CONTACTING US THROUGH OUR SUPPORT LINE. WE WILL BE ABLE TO HELP YOU FASTER THIS WAY!

Our phone support is available during our business hours of 10am to 7:30pm PST Mon-Fri and 11am to 7pm on Sundays at 310-694-3699

To keep our prices competitive, and to keep items shipping faster we put an emphasis on email support!

Please note: complicated sizing inquiries are best handled by Emailing us

HELP CENTER
Q: How Safe is it to use my debit card or credit card on your website?
A: There has never been a safer time to purchase from Suitusa.com. Every page of our website is secured using the highest industry standard 256 bit SSL(Secure Socket Layer) encryption. In simple terms this in an unbreakable code that keeps all your information safe and secure.

Q: How do I find the status of my order?
A: Please allow 48 hours from the time you placed your order for a tracking number to be emailed to you.

Q: What payment types do you accept?
A: You can pay with your credit card (Visa, Mastercard, American Express, and Discover). You can also pay by filling out a form and mailing in a Cashiers Check, or you can send money via Western Union.

Q: What are your international shipping policies?
A: We ship all over the world on a daily basis, though we do have shipping fees and shipping minimums depending on the country or territory.

Canada: Shipping $35: Minimum Order $139
Europe: Shipping $70: Minimum Order $149
Australia: Shipping $70: Minimum Order $249
Africa: Shipping $70+ Minimum Order $399 (paid via Western Union or Money Gram)

Q: Can you ship to either PO Boxes or Military APO/FPO Addresses?
A: Yes. We ship USPS for both PO BOXES and APO/FPO Addresses. Please allow additional shipping times for both of these address types, as the post office is slightly slower to deliver than Fed Ex.

Q: How much do you charge for shipping
A: Shipping in the Contiguous US is FREE! We do charge to ship to Hawaii, and Alaska, and all international orders are required to pay for shipping.

Q: I received an error when placing my order online, what happened?
A: Please double check that you put the correct credit card number (without any spaces or dashes between the numbers, it should look like 4888522271119444. It should not look like 4444-5555-6666-7777 or 4444 5555 6666 7777) and that your expiration date is correct. If both of these things are correct, there is a slight chance that either your bank is declining your card, or that we are having technical difficulties, in these scenarios please call us at 310-694-3699 for more immediate assistance.

Q: What if my product is back ordered?
A: We do not offer back orders. You will be immediately notified if any product you ordered is out of stock, and offered a comparable item or a refund.

Q: How do I get a catalog?
A: We are a green company, and do not believe in printing catalogs. We offer all of our product selection right here on suitusa.com which we see as our digital catalog of goods.

Q: How do I find my suit size?
A: If you are having a problem with your measurements please "CLICK" measurement info for more information.

Q: Can I come to your store?
Yes you can! Our physical retail store is located at:
11517 Santa Monica Blvd, Suite 102
Los Angeles, CA 90025

Q: What hours are you open?
Mon - Wed: 10:15 a.m. - 5:30 p.m. PST
Thu - Fri: 10:00 a.m. - 5:00 p.m. PST
Sat: 10:00am - 4:45pm PST Sun: OFF

Q: Do you offer wholesale?
Yes! When you have your order ready with all of your sizes and colors call us at 310-694-3699.